1Password X dropdown blank in Firefox
As you can see in this screenshot:
Yes, I have 1Password extension (desktop app required) also installed. It was a hangover from the days when I used just the standalone 1Password 7, but now I have an account with you. I keep it there as it unlocks with Touch ID, which 1Password X does not. Both have worked fine until now. I noticed the blue ring in the 1Password X icon had turned grey, so I clicked and cannot get anything other than the blank dropdown in the screenshot. Logging into my account at https://my.1password.com/ doesn't change anything. As per the pinned announcement above, I do not have it set to work in private browsing windows, and Firefox is set to save my history. I have deleted the extension and reinstalled it with no change. Any ideas?
1Password Version: 1Password 7 Version 7.3.3.BETA-0 (70303000) 1Passw
Extension Version: 1.15.7
OS Version: 10.14.6
Sync Type: 1PW account
Comments
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@chrism229: Thanks for getting in touch! Sorry for the trouble. There are some Firefox settings which can cause that. Do you have any of these enabled?
- Never remember history
- Always use private browsing mode
If not, can I ask for some console logs?
https://support.1password.com/cs/extension-console-log/#firefox
There may be some errors there that point to what's causing this in your browser.
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As I said in the original post, I have history enabled and am not using private browsing. However, I have solved it in the meantime by performing a Refresh on Firefox. So no problem now!
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@chrism229 – I'm glad to hear it was resolved in the meantime! If it creeps up again, definitely let us know. We'll be here for you. :)
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Is there a way this could ever work with "Never remember history" and "Always use private browsing mode"? I'm having the same problem, except that mine doesn't even let me log in after I install.
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Not currently, no. Firefox does things differently than Chrome in this area. It's possible they could allow for more granularity in the future, but that's just me speculating.
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