using 1pass on iPhone. After touch id, app opens briefly then blacks out

dchang

Problem just started. Tried closing app and reopening, same thing

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:iPhone problem

Ben

Hi @dchang

I'm sorry to hear about the trouble. Is this happening when launching the 1Password for iOS app, or is it happening inside of another app such as a web browser with the autofill feature?

Please let me know.

Ben

mashcro

This appears to be the same issue on which I posted yesterday. I still need to get the log off the phone and send it.

ag_ana

Thank you, we will wait for the diagnostics report so we can take a look.

dchang

This happens in just launching the 1Password app. Working on downloading logs

dchang

Who should I send the logs to?

Ben

Hi @dchang

Any emails should be directed to support+forum@1password.com, please. You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Ben

dchang

My human friends have received your follow-up email from your conversation in the forum and they'll be back with your shortly.

For your reference, this is your support ID:

[#ERT-66372-974]

dchang

Uploaded the logs, here's the confirmation

My human friends have received your follow-up email from your conversation in the forum and they'll be back with your shortly.

For your reference, this is your support ID:

[#ERT-66372-974]

AGAlumB

Thanks! We'll continue the conversation there. :)

ref: ERT-66372-974