Suddenly 1Password requires the master password every time unless it's already open

eddieb
eddieb
Community Member
in Mac

I installed 1Password on my wife's new MacBook Pro. Version 7.3.1 I believe. Everything seemed fine until I upgraded to 7.3.2 a few days later. Now the master password is required every time when using the Safari extension thing when going to a new website unless the 1Password app is open. I upgraded my MacBook Pro to 7.3.2 and this didn't happen. Everything is fine there. I've got the Lock after computer is locked for xx minutes where xx is 60 on both computers. Any clues?

1Password Version: 7.3.2
Extension Version: 7.3.2
OS Version: 10.14.5
Sync Type: Dropbox

Comments

  • eddieb
    eddieb
    Community Member

    Correction to above "locked for xx minutes". Should say "idle for xx minutes".

  • eddieb
    eddieb
    Community Member

    Figured out my problem. For some reason, the "Always keep 1Password Extension Helper running" checkbox in the Browsers tab of Preferences somehow got unchecked. Checked it and all became fine.

  • Ben
    Ben

    I'm glad to hear that helped, @eddieb. If there is anything we can do to help, please don't hesitate to contact us.

    Ben

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