have membership and not synching

emason571

Have a membership but my MacBook and iPhone not synching. iPhone is synching via iCloud

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:synch

ag_ana

Hi @emason571!

What sync method are you using exactly? You mentioned that you have a Membership but that your iPhone is syncing via iCloud. Which one of the two is it?

emason571

I have a membership/ <
My iPhone was syncing via iCloud
should I turn that off?

emason571

my iPhone says subscribed

ag_ana

@emason571

All your devices should sync via 1Password.com. If you have a Membership, there is no need to use iCloud, and I suspect that this is why your devices are out of sync (in this case, I think your Mac is syncing with 1Password.com instead, while your iPhone is still using iCloud).

Have you added your 1Password account to your 1Password app on your iPhone already?

emason571

tuned off iCloud
already had account entered and it says subscribed
iPhone has 386 all items and MacBook has 408 and not in sync

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ag_ana

@emason571:

Please send one diagnostics report from your Mac and one from your iPhone so we can help you compare the configuration on your two devices. You can send both reports to support+forum@agilebits.com.

After you have sent the emails, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

Looking forward to your message!

emason571

PBW-91613-863

emason571

UFF-16991-728

ag_ana

Thank you! I confirm that we have received both messages, and that our colleague Max has been helping you over there already :)

ref: PBW-91613-863