iOS App not seeing iCloud vault

clarencenurse
clarencenurse
Community Member

How do I get access to my iCloud vault on. y iphone? I only see my “Personal” vault.

Comments

  • Hi @clarencenurse

    Thanks for taking the time to write in. The fact that you have a "Personal" vault indicates that you have a 1Password membership. When you have a membership we handle the syncing of your 1Password data, rather than iCloud. All data should be migrated from vaults in iCloud to 1Password membership vaults. To help you get to that state could you please tell me a bit more about your setup? What devices are you using 1Password on? If you sign in at https://my.1password.com/ in a web browser do you see all of your data there?

    Please let me know.

    Ben

  • clarencenurse
    clarencenurse
    Community Member

    Hi Ben, thanks for the reply. I’m using 1Password on an iMac, MacBookPro, iphone 7 plus, and an iPad. I do see all my items at https://my.1password.com/.

    Clarence

  • Thanks @clarencenurse.

    I do see all my items at https://my.1password.com/.

    It sounds like things are working as expected without the vault in iCloud then. In that case I'm not sure I see how it would be advantageous to add an iCloud-based vault to your setup. Could you please clarify what you're trying to accomplish?

    Ben

  • clarencenurse
    clarencenurse
    Community Member

    I’m good to go. Had issues with iCloud and didn’t realize with subscription that you guys handled syncing.

  • Glad to hear it. :) Thanks for the update. If there is anything else we can do, please don't hesitate to contact us.

    Ben

  • clarencenurse
    clarencenurse
    Community Member

    Thanks for your help!

  • You're very welcome. :)

    Ben

This discussion has been closed.