iOS App not seeing iCloud vault

clarencenurse

How do I get access to my iCloud vault on. y iphone? I only see my “Personal” vault.

Ben

Hi @clarencenurse

Thanks for taking the time to write in. The fact that you have a "Personal" vault indicates that you have a 1Password membership. When you have a membership we handle the syncing of your 1Password data, rather than iCloud. All data should be migrated from vaults in iCloud to 1Password membership vaults. To help you get to that state could you please tell me a bit more about your setup? What devices are you using 1Password on? If you sign in at https://my.1password.com/ in a web browser do you see all of your data there?

Please let me know.

Ben

clarencenurse

Hi Ben, thanks for the reply. I’m using 1Password on an iMac, MacBookPro, iphone 7 plus, and an iPad. I do see all my items at https://my.1password.com/.

Clarence

Ben

Thanks @clarencenurse.

I do see all my items at https://my.1password.com/.

It sounds like things are working as expected without the vault in iCloud then. In that case I'm not sure I see how it would be advantageous to add an iCloud-based vault to your setup. Could you please clarify what you're trying to accomplish?

Ben

clarencenurse

I’m good to go. Had issues with iCloud and didn’t realize with subscription that you guys handled syncing.

Ben

Glad to hear it. :) Thanks for the update. If there is anything else we can do, please don't hesitate to contact us.

Ben

clarencenurse

Thanks for your help!

Ben

You're very welcome. :)

Ben