Trying and failing to set up my account on my iPhone.

SethRothberg
SethRothberg
Community Member
in iOS

I’ve tried twice. After filling in all the requested info, I get the message that the server isn’t responding. Copying my secret key off my iPad is laborious and no doubt mistake-prone. Is “server not responding” the message I should get if I’ve made a mistake copying my secret key?

1Password Version: 7
Extension Version: Not Provided
OS Version: OS 12
Sync Type: Not Provided

Comments

  • SethRothberg
    SethRothberg
    Community Member

    Sorry. Message is “No response code from server” not “Server not responding”

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @SethRothberg! Welcome to the forum!

    Is “server not responding” the message I should get if I’ve made a mistake copying my secret key?

    This error message usually indicates a problem with your Sign In Address rather than your Secret Key. Are you entering the Sign In Address exactly as it appears on your Emergency Kit, including the https:// part?

  • SethRothberg
    SethRothberg
    Community Member

    How do I find my Emergency Kit?

  • ag_ana
    ag_ana
    1Password Alumni

    @SethRothberg:

    You can download your Emergency Kit from several places, but in your case, if you are using 1Password on iOS, there is a quicker way to access just your Sign In Address: if you open 1Password and go to Settings > 1Password Accounts and tap on your account, you will see your Sign In Address there ;)

    Are you entering this field when you login exactly as it is shown there?

  • SethRothberg
    SethRothberg
    Community Member

    Thanks much. That did the trick.

  • ag_ana
    ag_ana
    1Password Alumni

    That's great to hear! :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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