Fresh 1PW6 installation
We've been working on consoldating several vaults and 2 email addresses erroneously set up into one. We're nearly done but ran into a problem. After deleting an email/account from one device, we can't log into an old mac because it keeps trying to match to an old account / vault. We deleted 1PW6. We found it on the web site and redownloaded/installed a new copy. BUT - it somehow keeps finding old data. It is not acting as a fresh install wanting credentials from scratch. In preferences, we can see the old email address - but you can't change it. We see the add accounts, but the + is grayed out. If it just did the install as a completely fresh installation, this should work -- we've emptied the trash, disconnected 1PWmini... somehow, somewhere 1PW finds some old info and attaches it to the new install.
1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: osx 10.11.6 can't upgrade
Sync Type: iCloud - shared family account
Referrer: forum-search:forget sign in
Comments
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Hello @kstriph
Reinstalling 1Password does not delete data. Your data and the application itself are stored in two separate locations. If you want to start from scratch, open up 1Password and click Help>Troubleshooting>Reset All 1Password Data.
Cheers,
Corey
Green Support Ranger @ 1Password
https://support.1password.com0 -
Thanks - that worked.
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