Bug: Login hiccup when re-authenticating business account involving Yubikey 5Ci

royimous
royimous
Community Member
in iOS

I had a weird experience trying to login to my 1Password team account on iOS.

Originally I had my 1Password family and 1Password business account logged in on the iOS app. I recently changed my 1Password business master password. Here's what happened:

  1. The app prompted me to re-authenticate.
  2. I scanned the correct QR code for my business account and put in the correct password.
  3. I tapped on "Sign in" multiple times and nothing would happen. No notifications, pop-up status updates, nothing. I even closed the app a few times and tried logged in again multiple times.
  4. I dismissed the page to re-authenticate and ended up on the Categories screen in the app.
  5. At this point the pop up came up for "Plug in Key".
  6. I plugged in my Yubikey 5Ci, tapped the contacts, and the re-authentication completed.

It looks like the pop up for inserting the Yubikey 5Ci was delayed or not initiated on the right screen.

1Password Version: 7.3.6
Extension Version: Not Provided
OS Version: iOS 12.4
Sync Type: 1password.com

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @royimous!

    It is difficult to say what might have happened here without trying to replicate this. I don't want to ask you to change your 1Password Business Master Password again to see if you manage to make this happen once more :)

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