Restore my iPhone with Google Authenticator App, can't login to 1Password in new device or browser

Ming

Just restored my iPhone 7 Plus, lost Google Authenticator App. What should I do to login in my 1Password account?? Thanks.

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1Password Version: 7
Extension Version: Not Provided
OS Version: OS X 10.14.6
Sync Type: Not Provided

ag_ana

Hi @Ming! Welcome to the forum!

As a first quick attempt, can you please try the following and see if it helps? Go to a browser where you’ve signed into 1Password before (it’s important that you try this on a known browser, even on a different device) and sign in to your account on 1Password.com. Then, click your name in the top right and choose My Profile. Finally, click More Actions > Turn Off Two-Factor Authentication.

Should this not be enough, please let me know and we will send you some questions to verify your identity and temporarily disable 2FA on your account.

Ming

Hi @ag_ana , thank you for your advice. I have tried to login with Chrome browser with my MBP and my PC, still not working.

Wolud you please send me the questions to verify my id. Thank you!

ag_ana

@Ming:

Understood. I will reach out to you via email in a moment :)

ref: RHC-87482-233