Have not been able to initially access 1password account. Get invalid secret key message

drzejday

Through IBM membership but for some reason I cannot get in. I think I did something wrong when I did an initial setup 6-9 months back and now I keep getting invalid secret key message. Not sure if there is a way to reset everything and start over?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Need help with initial sign in. Keep receiving invalid secret key message

Ben

Hi @drzejday

An administrator within your membership should be able to help you recover your account:

Recover accounts for family or team members

If you need additional assistance with that I'd recommend reaching out to your account rep or business@1password.com directly. Thanks!

Ben