Unable to login to upgrade .... What am I missing
I have an old account (no secret key). I am trying to finally setup a paid individual account. When I try to setup the account, it says the email is already registered, when I try to log in, it requests the secret key which I do not have. Please let me know what is needed to subscribe to the service using the same userid I have for years... Thanks, B
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Referrer: forum-search:Unable to login to upgrade .... What am I missing
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Hi @FlaParrotHead!
We will be happy to help you with this. I noticed that you also sent us an email about this issue, and that my colleagues are already helping you over there. So we don't duplicate the answers, let's keep the conversation going via email :)
ref: HTD-11617-473
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