Upgrading from individual to family

djforge

Hi -- tried to follow the guide on converting from an individual membership to a families membership. However, when I'm logged in, I don't see an "invite people" link anywhere in the sidebar, or in my profile, in billing, etc.

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Yulka1355

Hi @djforge,
Are you looking in the desktop app or in https://my.1password.com? You should go to https://my.1password.com and when you'll log in you should see "Invitations" on the right sidebar.
If you want to check what membership you have, when logged in https://my.1password.com, click on your name in the top right, select "My Profile"; It should state "Family organizer" under your name.

ag_diego

Hey djforge,

Could you send us an email to support@1password.com? Please include in the subject the following text (including the square brackets): [#HFF-58889-457]

(For anyone else reading: this support ID is unique to djforge . Please ask us for your own if you need help.)

ref: HFF-58889-457

djforge

Thanks @ag_diego! Sent an email along with a screenshot.

@Yulka1355 for reference, I was in the browser version but no "Invitations" area on the sidebar

ag_diego

No problem, @djforge. I received your email, let’s continue the conversation there. :slight_smile: