Upgrade to iOS 13, all my passwords are gone

bfullwood
bfullwood
Community Member
in iOS

I have been paying the monthly subscription for 1Password for a long time, everything has worked fine. I have never logged into the computer to view it, only used on iOS. After I upgraded to iOS13, I opened my 1Password and all my passwords are gone. I went into settings and see Vaults, and I have a personal vault, but there are only 3 things in there. Please tell me I have not lost my 100 passwords. I lost all my passwords months ago when I upgraded phones and had to start paying, I really hope I have not lost them again.

1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: iOS 13
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @bfullwood

    I'm sorry to hear about the trouble. I see you also emailed us about this issue. I've asked our email team to investigate further. To avoid duplicating efforts, I'm going to close this thread. We'll be back to you by email as soon as we can.

    Ben

This discussion has been closed.