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Trouble reinstalling

grhudson57
grhudson57
Community Member
in Memberships

Hi, I'm trying to do a complete re-install of 1password. I lost the original password to my account and never used it much so I'm happy deleting everything and starting over. I followed an article that took me to Help > Troubleshooting > Reset All 1Password Data and deleted all my data. When I run the installer I have the option of starting a new trial or using an existing account. I'd like to use my existing email but when I choose trial it says an account already exists and I need to go sign in, and when I choose my existing account it wants me to sign in but I don't know the password. So while I deleted all my local data I think someone needs to delete or reset my account on the server. Otherwise how do I re-install without having to create and use a new email address??

Thanks,
Ray

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Comments

  • grhudson57
    grhudson57
    Community Member

    NM, I found the link to delete my account and was able to re-install with a new trial.

    Thanks,
    Ray

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for the update! It sounds like you may be all set then, but we're here if you need us. :)

This discussion has been closed.