Add team member loop

JayV78
JayV78
Community Member
in Business and Teams

I cannot get users to join a newly created team

  • Just upgraded a personal account to a team account.
  • Have other team members that already have 1 password personal accounts
  • Admin account works and good to go

  • Cannot add any other members that already have 1password accounts

  • Invite user with company email address (already approved domain)

  • User gets email to be invited
  • Site asks for Email, secret key, master password
  • Enter all data from users personal account and confirm correct

  • Logs user into personal account with no option to join team

  • User attempts to create new account using company email address already used for personal account

  • System sends email to confirm email address and name
  • logs user into personal account with no option to join team

No idea how to add team members who want to retain their personal 1Password accounts and utilize the same email address and password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited September 2019

    Hi @JayV78! Welcome to the forum!

    Enter all data from users personal account and confirm correct

    Can you please clarify what you mean by this? Especially what you mean by "data from users personal account".

    If by "data" you mean the email address, the Secret Key and the Master Password, then this explains the behavior you are seeing. If they enter their personal data instead of the login information for the Teams account, they will be logged in to their personal account, because that's the credentials that they are entering.

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