Account not working
I signed up with an annual subscription for 1password7 on IOS. I got the confirmation email from Apple that i was subscribed:-
Subscription Annual Subscription
App 1Password - Password Manager
Content Provider AgileBits Inc.
Date of Purchase 26 September 2019
Subscription Price $54.99/year
Payment Method MasterCard ....
And confirmation from 1password:-
Take your shoes off and stay a while.
You’re all signed up! Now’s a great time to get the apps so you can sign in to your 1Password account from anywhere.
Your sign-in address
https://my.1password.com
Your email address
But then
No account was found on 1password.com for your email address...
BUT now i cant log in. I need a key. They only way to get a key - sign in. Cant sign in. Forgot password? put in my email address - not a valid email address. On the phone it prompts me to start the account creation process again. put in my email - already in use.
Have tried contacting support twice now... no response. no answer.
Try the forum i guess...
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@CharlesDyer: I'm sorry for the difficulty. It sounds like you setup a subscription with Apple without actually signing up for a 1Password account.
It looks like you emailed us four times over the past few days. Every time you send us a new message, that puts you back at the "newest" part of the inbox. I will close this and follow up with you so we're not trying to have the same conversation in multiple places. Thanks for your patience.
ref: HIS-19627-612
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