iPhone X + iOS 13.1 or 13.1.1 keeps asking for Master Password, fails to decrypt

mikegallop

The Master Password is correct, to the point that I've typed it in cleartext in the notes and compared it to the PC, which can login. The iPad also works fine.

I've rebooted the phone, still fails to login.

I have a paid account, I was syncing via dropbox, but I think I'm now on the paid service.

It was working fine, but seems do have died somewhere along the way with 13.1

Any help would be greatly appreciated

EDIT: confirmed I'm running 7.4.1 on the phone.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 13.1.1
Sync Type: Not Provided

ag_ana

Hi @mikegallop! Welcome to the forum!

Are you able to login to 1Password.com in a browser?

mikegallop

Hello, thanks for the welcome and the response.

Yes, as I mentioned above, on the PC - in a browser, or the iPad on the iOS app I can login fine. The iPad does have the latest PadOS on it (they forked them with 13)

Ben

Hi @mikegallop

I'm sorry to hear about the trouble. I suspect this may be a result of having a "Primary" (standalone) vault lingering on the iPhone, but that's just a guess at this point. You should be able to resolve this by uninstalling 1Password on the iPhone and then reinstalling it.

Ben

mikegallop

Thanks, I'd tried that, no dice.

I uninstalled -> restarted -> reinstalled and that did it. Working now.

Ben

Interesting that a restart would make a difference. Thanks for letting us know, @mikegallop. :+1:

Ben