Unable to setup Chrome extension - email and secret key are not correct

RebeccaBaker

I am attempting to setup the Chrome extension on a new computer and continue to receive the message that the email address and secret key are incorrect. I was able to setup the Chrome extension successfully on another computer and have even copied the email and secret key directly from the 1Password application on the new computer, yet still the same message. Why will the information work in one location and not the other?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Yulka1355

Hey @RebeccaBaker, are you able to enter your account on https://my.1password.com?

ag_ana

Hi @RebeccaBaker! Welcome to the forum!

Yulka1355's suggestion is a good one, please let us know if you are able to login in a browser on 1Password.com :)