On iPhone 6s I open one password and the keyboard covers the option touch Id I cannot enter app

tinto

you'll find below an attached file of what I'm describing

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: mac osx mojave 10.14.6
Sync Type: Not Provided
Referrer: forum-search:On iPhone 6s I open one password and the keyboard covers the option touch Id I cannot enter app

Ben

Hi @tinto

When Quick Unlock (e.g. Touch ID) is available but not active the Quick Unlock icon will appear just below the Master Password field.

If it does not appear there then Quick Unlock is not available, because the secret required for it is not stored in the keychain. In previous versions, as you say, it was a fair bit below the password field, but that is no longer true in recent versions. If you're running a version of 1Password that is at all recent, if Quick Unlock were possible, the icon would appear just below the Master Password field. From your screenshot, it doesn't appear Quick Unlock is currently available / possible. I don't suspect that the keyboard is covering the option.

Ben

tinto

Hi Ben. What do u suggest I should do?

Ben

@tinto

To unlock 1Password at this point you would need to enter your Master Password. Because your data is encrypted using the Master Password it wouldn't be possible to decrypt it without that. If you aren't sure what your Master Password is we have some tips that may help available here:

If you forgot your Master Password or you can't unlock 1Password

Please let me know how it turns out.

Ben

tinto

Thank u Ben , I’ve fot my master password kept in a secure place. I’ll let u know when I’n trough . Stefano

Ben

Glad to hear it. :) Once you've unlocked using your Master Password, if Quick Unlock is enabled, it should become available to you again.

Ben

tinto

Yessssss. Now everithing works out fines
Have a nice day

Stefano

Ben

Thank you for the update @tinto. :+1:

Have a nice day

You as well.

Ben