new version and cannot sign in or save new passwords

cosmicmd

I was using an older version of the program and recently updated to v7, but I am not sure I have completed the update and am only able to use old items. Cannot sign into account, cannot edit old items, cannot create new items.

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1Password Version: 7
Extension Version: 7.3.3 Beta 2
OS Version: OS 10.13.6
Sync Type: Not Provided
Referrer: forum-search:cannot sign in

ag_ana

Hi @cosmicmd! Welcome to the forum!

1Password 7 requires either a 1Password Membership or a new standalone license in order to unlock all functionality. Do you have either of these added to the app?

cosmicmd

No, but nor am I able to do so...I'm stuck in an endless loop of repeating links to unhelpful pages.
This is completely unsatisfying and I need real time assistance. Does this not exist? No live chat even?

ag_ana

@cosmicmd:

We don't have live chat, but we are happy to help you anytime here or via email :)

I'm stuck in an endless loop of repeating links to unhelpful pages.

Could you please let us know exactly where you are getting stuck so we can help you? Also, are you trying to purchase a license or to activate a Membership? Our suggestions will depend on the choice you prefer.

Thank you!

cosmicmd

So every time I try to sign in to update my account I get a message telling me to scan my code--which I do not have, or sign in using my secret key, which I have no recollection of ever having. Any attempt to retrieve this info leads me back to a page asking me to sign in...which in turn, asks me for the scan or secret key. It is a total catch 22. I have been using this program for about 4 years, but this experience is not engendering any brand loyalty.

ag_ana

@cosmicmd:

It sounds like you might not have created an account at all, and that's why you don't have the login information. If you want to use 1Password 7 with a Membership (which is paid with a subscription), you can create an account here. During account creation, you can choose your Master Password and you will get your Secret Key and Emergency Kit :)

cosmicmd

If I create a new account, will I risk losing all the passwords stored in my prior account? That would be a problem.

ag_ana

@cosmicmd:

You will be able to move your existing data to your account after creating it. And until you do it, your existing data will remain in your current vault, so you don't need to worry about that :)