Andy_GHx - iPhone 6 updated to 13.1.2 and 1Password changed and data has gone

Andy_GHx
Andy_GHx
Community Member
in iOS

iPhone 6 updated to 13.1.2 last night. I used 1Password today and a new opening screen appeared asking me to upgrade to finger print recognition which I did. It now looks like I have lost all my data as none of the favourites or catagories are populated anymore. Each one is saying 'your vault looks empty, you should add your first item'. I have tried in settings to 'Add Exisiting Account' using my email address and master password but get rejected with the message 'secret key invalid'
Any help to recover this important data would be much appreciated.

1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: ios 13.1.2
Sync Type: no sync
Referrer: forum-search:data has disappeared with update

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Andy_GHx! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: XTJ-95926-971

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