Account Catch 22
I tried 1Password for a month and loved it. But due to circumstances I missed doing the renewal. The account is now locked with all my data.
I don't have a secret key as I never got the emergency kit.
So now when I try and renew my subscription I cant login as it needs the secret key, which I never received.
Please help
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hey @jj_com, 1Password usually doesn't lock you out of your account even after the trial period is over and/or you cancelled your membership; it stays there in watch mode for you to be able to access it.
It might be one of the two: you forgot your master password and/or didn't save the Emergency Kit. Try out the steps here that explain how you can find your Secret Key: https://support.1password.com/secret-key/0 -
Thanks for the replies, but those links don't help. To regenerate your secret key you need to login to your web account and to login to your web account you need.....guess what....the secret key
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