1password not loading on ios 13.1.2
i tried to use 1password to enter the Apple id for the itunes from the setting menu as i have the 2 apple id . by the time i sign out and use 1password to enter the second time , i pressed on 1 password fail to load until i reboot the phone to get it resolved
when the second time i launch 1password it looks the app tries to launch but i do not see anything
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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if i opened the app separately it works
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Hi @David Cher
It doesn't appear iOS 13.2 has been released yet. Are you using the beta? If so, are you also using the beta of 1Password?
Ben
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sorry 13.1.2. typo error
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@David Cher If you turn off Touch ID / Face ID in 1Password under Settings > Security does it then work?
Ben
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do you mean i use the user name and password on entering intunes instead of 1password ?
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No, I mean if you turn off Touch ID (or Face ID) for accessing 1Password and enter your Master Password instead, does this work as expected?
Ben
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yes that works . it seems this only happening if you are using 1password on the settings -> itunes login . then if happens, i would need to reboot the phone to get it fixed. otherwise it will fail to load from the keyboard.
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Thanks for confirming @David Cher. It appears this may be fixed in the iOS 13.2 update that is upcoming. If the problem persists after that update is released please let us know.
Ben
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