Having problem signing in

rdod95
rdod95
Community Member
in Mac

Each time I enter the master password to sign in, another window opens stating you are having a problem signing me in, and asks me to sign in a second time. Appears to operate normally after second sign-in.

1Password Version: 7.3.2
Extension Version: 4.7.5.90
OS Version: OS X 10.14.6
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @rdod95

    Could you please share a screenshot of this second window that you're seeing with us?

    ▷ How to take a screenshot

    If the window contains any sensitive information (e.g. your email address or a portion of your Secret Key) please email the screenshot to us instead. You can email us at support+forum@1password.com. When you email in you should get an automated reply back from BitBot with a support ID. Please post that ID here so we can follow up.

    Thanks!

    Ben

  • rdod95
    rdod95
    Community Member

    Support ID: [#ELF-24236-358]

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you! We have received your message, we will get back to you via email as soon as possible.

    ref: ELF-24236-358

This discussion has been closed.