Syncing between web site and Mac OS app

barndoor
barndoor
Community Member
in Mac

I added a new Vault, called Barn Door web, on my account at my.1Password.com, but it's not appearing on my 1Password app on my Macintosh. It doesn't appear that my desktop app is communicating with my web account. Thanks!

1Password Version: 7
Extension Version: 7.3.2
OS Version: OS Mojave 10.15.6
Sync Type: none

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited October 2019

    Hi @barndoor!

    Have you added your 1Password account to the 1Password app already?

  • barndoor
    barndoor
    Community Member
    edited October 2019

    When I click on Accounts on the app, it shows me as Subscribed. But I just noticed it has [email address removed; this is a public forum] as the email address, but the email address at my.1password.com is [email removed]. I forgot that I had a work 1Password.com account using the [email removed] address. Can I add another account to the app? The + sign to add another account in the Accounts tab of the Preferences box for the app is grayed out.

  • barndoor
    barndoor
    Community Member

    Embarrassingly, it turns out the reason the + sign was grayed out was because I wasn't logged in. My bad. I've logged in, added the other account, and life is looking good now! Thanks.

  • Ben
    Ben

    I'm glad to hear you were able to get it sorted, @barndoor. :)

    Ben

This discussion has been closed.