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My Account is frozen even with payment is done.

WISAM
WISAM
Community Member
in Memberships

Hi !Password Team,
I have contacted you recently to switch my payment method before the renewal to happen, I first subscriped through apple for the forst year, switched to Android and payment has been done that was with your guidance, but surprised to find now that the account is frozen, please help solving this.

Thanks

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Comments

  • Ben
    Ben

    Hi @WISAM,

    I'm very sorry for the trouble. This is an issue we'd need to address by email. I see you've already emailed us. We'll be in touch by email as soon as we can. We're currently experiencing much higher than usual volumes and so it is taking longer than normal to respond to everyone. We appreciate your patience while we work hard to get a reply out.

    Ben

    ref: FMH-88556-613

  • WISAM
    WISAM
    Community Member

    Hi Ben, thanks looking forward to hear from you by email.

  • Ben
    Ben

    :+1: :)

    Ben

This discussion has been closed.