Trouble signing in on my ipad

responsivekev

Hello I have all the correct info going from my pixel to my iPad however it still gives me an invalid information message.

I was required to scan or provide:
Web address
Email
Secret key
Master pass

Any ideas here?

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1Password Version: 7.4.2(iPad) 7.3.1(pixel)
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

responsivekev

Tried to sign in on this page:
https://my.1password.com/signin?l=en

same problem, master password is not correct.
I get into the 1password app on all my devices with the same pw, yet I can't link my accounts to all my devices with the same pw. Frustrating.

So, I've followed some of the articles on it:
https://support.1password.com/forgot-master-password/

Nothing seems to work, I thought changing the master password would work but it didn't.

Super bummed! :(

ag_ana

Hi @responsivekev! Welcome to the forum!

Nothing seems to work, I thought changing the master password would work but it didn't.

If you changed the Master Password and you are still not able to login, then it means that you have a different vault on your other devices.

Are you entering this information exactly as it appears in your Emergency Kit?