Lost license for 1Pwd7

romad
romad
Community Member
edited October 2019 in Mac

OK, now that Pacific Gas and Electric has condescended to restore power to our area, I can ask this question. I can't find my license key for 1Password 7 that I previously purchased. What is the link to customer service? I searched the knowledgebase but didn't find it.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @romad!

    You should see a link to your license file in the purchase email that you received after the order.

    If you want to receive customer service via email instead of here, please email us at support@1password.com.

  • romad
    romad
    Community Member

    Email sent with purchase date.

  • ag_ana
    ag_ana
    1Password Alumni

    :+1: :)

  • romad
    romad
    Community Member

    Any idea as to how long it will be before I get a reply via email? I've restored 1Password6 since 7 is totally unusable currently.

  • ag_ana
    ag_ana
    1Password Alumni

    @romad:

    We have been receiving a bit more emails than usual lately and, considering that it's a weekend now, it might take us a bit longer than usual to get back to everyone. Thank you for your patience, and I promise that we will get back to you as soon as we can.

This discussion has been closed.