MFA Codes have stopped working.

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AlexHallbeck
AlexHallbeck
Community Member
edited October 2019 in Business and Teams

I've been using 1Password Teams as my MFA authenticator for the last couple of months, but today it's stopped working on all websites I have it set up on (failing login). I use Authy for a couple of other accounts and that's still working ok on the same websites. Is this the correct place to submit the issue? (Tested examples https://portal.office.com and https://checkcentral.cc)

If this continues into tomorrow my fellow team members are going to really struggle to work.

Edit: I am the fault, not 1Password. My PC clock was still an hour out after the clocks went back in the UK last night.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you for the update @AlexHallbeck! I am glad that updating the time on your devices fixed things :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :) (and welcome to the forum!)

  • MXNT
    MXNT
    Community Member
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    Hi all I'm having exactly the same symptoms...for the last few days since the clocks changed in the UK. Except my clock is definitelt 100% correct. Could it be that there's a clock on 1password's side that is not correctly recognising the time change? (if that makes sense).

    Just seems incredibly coincidental that I'm seeing this issue as soon as the clocks have changed again?

  • MXNT
    MXNT
    Community Member
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    To update my own comment....I found that our domain controller's time was adrift by about 6 minutes. This was enough to mess things up. Resolved that issue, synced my PC time to the DCs and all is well again.

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you for the update @MXNT :+1: :)

This discussion has been closed.