how can i delete my account and start again , forever loop trying to find my account.

peawee

Hello im trying to recover my account and start over but i can not . When i try to find my account im in a loop sending emails which says their is instructions to delete account but its in a loop , and can not find my account ?

ag_ana

Hi @peawee!

When i try to find my account im in a loop sending emails which says their is instructions to delete account but its in a loop

Can you please clarify what process you are following, and where exactly you are entering a loop? If you could list the exact steps you are following, we can help you proceed ;)

peawee

i Go to 1password on the site i can not sign in to the site because my accounts are not syncing i change my password every 20days , So i put my address in for help to delete my account a email is then sent to my address with instructions , Ok , the email comes to my email address but as soon as i press , view my account, a other email asking for the same process pops in to my email this is the loop .

peawee

Thanks for the confirmation, Unless you're able to Sign in on 1Password.com we should delete your 1Password account and sign up again. Because your 1Password data is still accessible to you on your iPhone (which is not signed in to the 1Password account), this process will not delete your 1Password data.

You'll find the steps to delete your 1Password account here:
How to delete your 1Password account (Get Help) - 1Password Support

Then you'll find the steps to sign up again and migrate your 1Password data with this guide:
Move your existing 1Password data to a 1Password account - 1Password Support

Let me know if you have any questions about or during this process!

--
Garrett
Personal Project Manager @ 1Password
https://support.1password.com

here is the email .

peawee

:'(

peawee

very strange behavoir from the app like magic it has sorted it self out ?

ag_ana

Thank you for the update. I see that you have been emailing us also, so in order to avoid duplicating support efforts, let's keep the conversation going via email if this happens again.