Can't find Secret Key after account recovery

jswruble
jswruble
Community Member
in Families

We have a family membership. I can get into my Apps and Account without any problem. My wife, however, cannot access her account or open her App on her iPhone.

I used the Account Recovery option to recover her account. It seemed to work on her Mac, but she didn't get a new Secret Key so I can't login to her account on her Mac. Her iPhone can't be unlocked with whatever password she tries.

How can I reset everything so that she can get back in to everything?

1Password Version: 7.3.2
Extension Version: 7.3.2
OS Version: 10.13.6
Sync Type: Not Provided
Referrer: forum-search:secret key after account recovery

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    @jswruble:

    At the end of the recovery process, a popup appears with the prompt to delete a new Emergency Kit with the new credentials. The new Secret Key will be inside that PDF file, so it's important that your wife downloads it.

    If she didn't this first time, please recover her account again so she will be able to do this again :)

This discussion has been closed.