1password won't download from the iphone app store

tjrob

I can install other apps, but 1Password simply won't download or install from the iphone app store. No indication of why it fails, or even that it failed. I click "get" and am prompted "touch to install" (which I do), the prompt goes away, and then NOTHING. No indication on the app store screen, no new app on my home screen.

I have been using 1Password for several years on my Macs (1password 6).
This is a brand new iPhone 8 plus running ios 13.2.
I need to sync via Dropbox; it is installed on the iPhone, and works.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios 13.2
Sync Type: Dropbox
Referrer: forum-search:1password won't download from iphone app store

ag_ana

Hi @tjrob!

This sounds like an App Store problem. Can you please try rebooting your phone once and see if you are able to install 1Password then?

anschmid

Similar thing happened to me with the Mac App Store. 1Password 6 seems to have been removed from the store as when I go to my purchased apps and click on 1Password I get an error saying: "Cannot connect to App Store". This is misleading as other apps work fine, only older apps that probably have been removed from the store give you this message.

ag_ana

@anschmid:

The "Cannot connect to App Store" error comes from the App Store service, not from 1Password, so this suggests an issue on that side. Can you please try the Apple troubleshooting steps that they wrote about this error and see if they help?

tjrob

Before starting this thread I had power-cycled my iPhone, and still been unable to install 1Password (but other apps installed just fine).
I power-cycled it again and 1Password installed just fine. It is now working, syncing via Dropbox.
THANKS.

Ben

Thanks for the update @tjrob. :)

Ben

anschmid

@ag_ana

I really don"t think this is an App Store service problem as most other apps in my purchase tab work fine. It's only for 1Password and another app (of which I know it has been discontinued) that I get the error message. So it really looks like an 1Password related problem rather than a general App Store service problem to me.

FYI. The other app is Coda 2 and the developer has announced that they are not selling their app on the App Store anymore due to some policy conflict. They have enabled the users who purchased the previous version to download it from their website and get a permanent license key from them.

ag_ana

@anschmid:

Can you confirm that you have tried all the troubleshooting steps already, just in case?

anschmid

Ok let's do the run around then:

1) Check your connection - Yes, I am connected to the internet.
2) Check System Status - Yes, all Apple systems are green.
3) Update your account - Yes, I can login into all apple services, incl. App Store.
4) Update your software - Yes, ran software update and all software is on latest version.
5) Check the date and time - Yes, date and time are set correctly for my time zone.

Done. Problem still exist.

AGAlumB

We don't have any control over the App Store app, its ability to connect to the App Store server, or anything else with the App Store purchase, installation, or update processes. You'd need to contact Apple for assistance. I had a similar issue yesterday with updates, but I had work to do so I just tried again later and it worked. ¯_(ツ)_/¯