Added New Fingerprint, Now 1P won't accept Mstr Password

jajones99
jajones99
Community Member
in iOS

Longtime user of 1P. Yesterday I added an additional fingerprint to my iPhone. 1P recognized that happened, requested I use the Master Password, but will not accept it. I can sign in fine to 1Password.com as well as my Chromebook extension. Is this a new bug?

1Password Version: 7.4.3
Extension Version: 1.16.2
OS Version: iOS 13.1.3
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @jajones99

    This can result from having a leftover "Primary" vault in your installation. You can clear that out by uninstalling the app and reinstalling it. When you do, select the option to sign into your 1Password.com account. All data synced to 1Password.com will then be available on your device.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • jajones99
    jajones99
    Community Member

    Thanks Ben, that fixed it!

  • Ben
    Ben

    Glad that helped. If there is anything else we can do, please don't hesitate to contact us. :)

    Ben

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