Can't sign out from 1Password on Mac

Phileas
Phileas
Community Member

I would like to sign in with a new account, but the old - already deleted account still seems to be signed in when I open the 1Password App on a Mac. Deleting the Program and the Extension doesn't help: When downloading & installing it again, the old account wants me to sign in. I can't sign in because I don't remember the old accounts Masterpassword. In the settings, the options to sign out (the "-" Symbol) is deactivated. Also in the extended settings the option of not making local safes is deactivated.

Thank you for your help :)


1Password Version: 7.5
Extension Version: Not Provided
OS Version: 10.14.6
Sync Type: Not Provided
Referrer: forum-search:I can't sign out of 1Password on Mac

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Phileas!

    You will need to reset the app to add a new account to it if you forgot the Master Password for the one that is currently added there. Uninstalling and installing again won't be enough ;)

  • Phileas
    Phileas
    Community Member

    Thank you @ag_ana very much!
    You saved my day :)

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @Phileas! I am glad that I could help :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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