1Password stopped opening a login link. How to fix?

dkhollenbeck
dkhollenbeck
Community Member
in Mac

Have 1Password 7 for Mac that has been working fine. All of a sudden it stopped accepting a login link when clicked. I can't login to any of my login accounts. How to fix?

1Password Version: 7.3.2 (70302004)
Extension Version: Not Provided
OS Version: 10.14.6
Sync Type: iCloud
Referrer: forum-search:1Password stopped opening a login link. How to fix?

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @dkhollenbeck!

    All of a sudden it stopped accepting a login link when clicked

    Can you please clarify what you mean by "accepting a login link"?

  • dkhollenbeck
    dkhollenbeck
    Community Member

    When I click on any login in my vault it won't open, even though it will open when I type in the same website.

  • ag_ana
    ag_ana
    1Password Alumni

    @dkhollenbeck:

    Thank you for the clarification. Can you please let us know what version of the 1Password browser extension this is happening with?

  • dkhollenbeck
    dkhollenbeck
    Community Member

    Version 7.3.2
    Thanks for following this

    Don

  • Lars
    Lars
    1Password Alumni

    @dkhollenbeck - can you please open Safari > Preferences > Extensions and check whether the 1Password extension is active (checked) in the sidebar there? If it is, try toggling it off, then quitting Safari and quitting 1Password 7 completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu). Restart both apps, then return to Safari's Preferences and toggle the 1Password extension back on, and let us know what you discover.

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