No open and fill option

System

This discussion was created from comments split from: No autofill in Chrome.

bGsox

I'm also having strange behavior trying to do open and fill.

Mac OS 10.14.6
Chrome Version 78.0.3904.70 (Official Build) (64-bit)

I have the 1 password symbol in 4 guises:
1) the desktop application 1password 7
2) an icon in my main menu bar
3) a grey icon inside chrome search bar
4) a blue icon inside chrome search bar

Once I've input my master password into any, all seem open for a period of time.

1password 7 doesn't offer me an "open and fill" although I can see the URL
The blue icon in chrome brings up an identity first it seems to have created, and when I focus it on the login i actually want it only offers me a "GO" option next to the Url, which then doesn't seem to do anything but close the interface.
The grey icon, once I get to the right login, when I choose "open and fill" seems to launch the interface from my main menu bar... weird.

Anyway none of it is doing the job as easily as I would expect it to.
Perhaps i have clashing preferences, browser plugin installations??

any help appreciated,
B

ag_ana

Hi @bGsox! Welcome to the forum!

Can you please let us know the exact version of the 1Password app this is happening with, and the version of the 1Password browser extension?

bGsox

Thanks :)
@ag_ana,
I have these:
1Password 7 v 7.3.2
Chrome 1Password extension v 4.7.5.90
Chrome 1 Password X v 1.16.2

ag_ana

@bGsox:

Thank you for the additional information! I have a question for you: would you like to use the companion 1Password extension, or 1Password X? I see that you have both installed, so it will be easier to troubleshoot if we knew which extension we are looking at :)

bGsox

I have to admit this is where my confusion begins.

I have gotten into weird use loops when I open 1Password 7 to access my logins and generate a new password, then have the chrome extensions try to also simultaneously save the new password it's seeing.

1 Password extension says it extends the 1Password desktop app.
1 Password X says it's the best way to experience the 1Password workflow in a browser.
Hmm. :)

My guess is that because my main comfort zone is the 1Password 7 desktop application, that I should stick with only using the extension, as they are companions. Then maybe I should un-install 1Password X, to eliminate any conflicts.

Sound like a plan?

Ben

Sounds like a plan. :)

Ben

bGsox

Hello sharing next steps.

So I removed the 1 password "X" chrome extension, to see if it would improve things.
At first no luck. companion 1 password extension on its own wasn't doing anything but taking me to the 1 password website. More..... huh?

then - maybe - reboot Chrome? Which does make the chrome extension functional.

Next - in Chrome extension, try the "open and fill" operation again. This doesn't open a new tab or anything, but it opens the mac OS menu bar version of 1 password - Strange.

Try open-and-fill from the 1Password 7 desktop application. This opens the webpage in chrome, but does not fill.

Seems to be the same on all my logins. I get taken to the login page I saved there, but no filling happening.

That's where I got to today.

ag_ana

Thank you for the update @bGsox. Can you please try quitting 1Password completely (right-click on 1Password mini in your menu bar at the top right of your screen > Quit 1Password Completely) before launching it again, and see if that helps?