Can't install latest update (7.4.1) on my MacBook Pro

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tofalo
tofalo
Community Member

I have 1Password version 7.3.2 installed on my MacBook Pro (MacOS ver 10.15.1). The App Store is telling me there is a 1Password update (7.4.1). When I go to install the update, I get an error message saying it can't install the update because 1Password is open. 1Password was not open. Restarted the computer several time (full shutdown and restart) then tried to do the update (via App store) again, same problem. No programs open, but error message says the App Store can't install the 1Password update because 1Password is open (its not open).


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Can't install latest update (7.4.1) on my MacBook Pro

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @tofalo! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: RGF-36733-596

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