Intermittent Browser Extension Bug

adamdaniel
adamdaniel
Community Member

I'm experiencing an intermittent bug with both my Safari and Chrome browser extensions, though it's happening in Chrome far more often.

When the bug occurs, here's what happens:

I navigate to a site with a login stored in 1Password and click the browser extension button. 1Password mini launches and the login is pre-loaded there, as it should be. But when I click Autofill, the 1Password mini window suddenly jumps to the top of my overall list of logins and nothing has populated in the login fields in the webpage. I end up having to manually copy and paste.

The bug has persisted through software updates, extension removals and reinstalls, computer restarts, etc. Though again, it doesn't always happen, and I haven't been able to find any pattern in its intermittency.

The issue began when I upgraded to 1Password 7 and macOS Catalina.

Help!


1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: macOS 10.15.1
Sync Type: iCloud

Comments

  • Hi @adamdaniel

    I'm sorry for the trouble. This is an issue our development team is aware of an is working on. We hope to have a fix soon, but unfortunately I don't have more than that to report at this point.

    Ben

  • adamdaniel
    adamdaniel
    Community Member

    Ah, ok. thanks!

  • You're welcome. Fingers crossed our development folks will get it sorted soon. :)

    Ben

  • Jullien124578
    Jullien124578
    Community Member
    edited November 2019

    Hope this update include solution for extension button not working issue

  • ag_ana
    ag_ana
    1Password Alumni

    We will do out best to get to the bottom of this as soon as possible :+1:

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