PW and Login not filling with Short cut

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Gordon101
Gordon101
Community Member

Something has changed in the last 2 days - I don't know what. Previously, I could go to a login page for say a credit card or amazon. I could hit cmd-back slash and 1PW would fill in my login and PW. (Maybe I had to do that twice with my bank who had a login on one page and after that would open a second page for my password.)

Now when I go to any page that I want to use to login, and hit the shortcut, all that happens is 1PW opens up to the list of logins. It is a pain to have scroll down or search for the 1PW entry needed for the safari page.

If I do go to the 1PW entry and click on the website entry, that will take me to the login page and fill the 1PW data.

After the last Apple update (not sure if it was Safari or MacOS) I did have to Quit Completely 1PW and safari to reinstall the second 1PW program that does not stop by a normal app quit action.

I get the same problem with Safari or with FireFox


1Password Version: 7.401
Extension Version: Not Provided
OS Version: 10.15.1
Sync Type: Not Provided
Referrer: forum-search:PW not filling with shortcut

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  • Gordon101
    Gordon101
    Community Member
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    Never Mind. I found a setting that changed page from "All Items" to Suggestions - that solved my issue.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Gordon101: Thanks for the update! I'm glad that helped. Out of curiosity, did you perhaps recently upgrade from an old version of 1Password? It may be that some settings migrated in an unexpected way, and I'd love to know anything that might help us determine what might have happened. :)

  • Gordon101
    Gordon101
    Community Member
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    No Bentley - I get my 1PW with/through the subscription service - so no recent updates. Both my wife and I had some glitches after the MacOS update from 10.14.x to 10.15.x -- it was a permission type thing - maybe allowing 1PW access to something. It did take a while to figure that one out. I was looking and poking in the Preferences and may have unknowingly changed the setting.

    In any event, I am now back in the Happy Camper Group - have enjoyed and valued 1PW ever since 2009 or 2010 -- at that time 1PW was the only Password Manager that was capable of syncing between Windows and Mac - essential as our household at that time was in both OS camps.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Thanks for getting back to me, and for the kind words. I really appreciate it, on both counts! Glad that all is well now. We're here if you need us. :)

This discussion has been closed.