I bought a new iPad and restored from my iPhone. The password is not working

rickb13
rickb13
Community Member
in iOS

I have a Family Account. I can enter the Master Password, but the password from my phone (and the password from my laptop) are not working. What should I do? I can’t even get to the screen to see what the version is. I could also use help with syncing. I’ve had 1Password for years, but I don’t think I am using it entirely correctly. It would be great if I could actually speak with someone.

1Password Version: Latest
Extension Version: Not Provided
OS Version: IOS 13
Sync Type: WLAN
Referrer: forum-search:iPad

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @rickb13! Welcome to the forum!

    Are you able to login to your Families account in a browser, instead of inside the 1Password apps?

  • rickb13
    rickb13
    Community Member

    Yes, I can

  • rickb13
    rickb13
    Community Member

    This is less than optimal, as I am not able to access passwords when I’m offline. Also, Touch ID doesn’t work on the web interface

  • ag_ana
    ag_ana
    1Password Alumni

    @rickb13:

    Were you by chance using 1Password on your iPhone before signing up for your Families account? I wonder if you might have an old vault on your phone, which you created in the past. This would explain why your new password does not work to unlock your apps.

This discussion has been closed.