App crash on drag&drop a field on edit screen
On edit screen of any login item, drag&drop feature of fields is buggy. Sometimes it overlaps each other or shown partially, and sometimes the app is crashed.
Video capture: https://photos.app.goo.gl/H1b7UdQvFeBExST96
Screenshot: https://drive.google.com/open?id=179EDK7xpRv5ZLV_os7EV0Jr1c6dkrZqx
Screenshot 2: https://drive.google.com/open?id=1-UFVsUr7Va2NLHydxIB-xgq9pGMSYuHJ
Regards
1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: iOS 13.2.2
Sync Type: Not Provided
Comments
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Hi @koraykupe
I'm having trouble with the first link you posted. Could you please verify that goes where you intend it to? I'm unable to see the video.
Ben
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Awesome. Thanks @koraykupe. That works now. I'd like to ask you to please send us the crash logs and a diagnostic report. Here are the steps you'll need to follow:
- Plug your phone into your computer and sync it with iTunes.
- Switch to the Finder, click on the Go menu and choose "Go to Folder..."
- Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
- Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
- Generate a diagnostic report using the utility here: https://support.1password.com/diagnostics/
- Attach the diagnostic report to the same email as the crash reports
- Send the email to
support+forum@agilebits.com
With your email please include a link to this thread:
https://discussions.agilebits.com/discussion/109106/app-crash-on-drag-drop-a-field-on-edit-screen#latest
as well as your forum handle.When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'
Ben
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I think I clicked 'always send crash reports' when I open the app afterwards. Isn't that enough?
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@Ben
For 1 Step: iTunes is dead. I synced it on Finder (macOS Catalina)
For step 5 It says "On your iOS device, tap here to create a diagnostics report, then tap Open.", but it opens the app with a web view of your contact page. It asks me a subject etc. I think this is not something I look for. I don't have Apple Mail app. May it be the reason?Edit: I had to install Apple Mail app, but there is a problem with that link still. As soon as I tap it, a compose email view is shown but immediately disappears. I used 'send diagnostics' button.
Finally, Support ID: [#XYS-14311-817]
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Thanks for the information @koraykupe. I see we've received your email and I'm passing it along to our development team to review. I'll also see if I can get those instructions updated for Catalina. Thanks!
Ben
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