My account got frozen
I have renewed the subscription until oct 25th 2020 but my account got frozen due to not renewing it says on email... I need help ASAP.
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Hi @JapaneseKoreanUG! Welcome to the forum!
Did you subscribe through us or through an Apple subscription?
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Hi, I subscribed through an App Store.
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Thank you for the confirmation @JapaneseKoreanUG. Let's try applying your existing subscription to your 1Password account again.
If you subscribed on iOS: Tap Settings > 1Password Accounts > [account] > Apply Purchase to Account.
If you subscribed on macOS instead: From the menu bar, choose 1Password Preferences, then click Accounts > [account] > Apply Purchase to Account.
Please let us know if this worked :)
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It’s fixed! Thanks Ana!
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You are welcome @JapaneseKoreanUG! I am happy that I could help :)
If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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