Resigning in to Support Forum

michael_snapinn
michael_snapinn
Community Member
in Lounge

I have updated from 6 to 1Password 7 subscription from the App Store and changed my email address for the new account. I want to delete my current email address associated with 1Password 6. for the Support forum. When I open safari and enter discussions.agilebits .com I get the opened 1Password 6 forum sign in. If I sign out I can only sign back in using the old password 6 email address How can I delete the old sign in email address and use my new password 7 email address to sign into 1Password Support forum.
Thanks Michael
PS In addition I can't delete trash.

1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: 10.15.1
Sync Type: Not Provided
Referrer: forum-search:I have updated from 6 to a 7 subscriptionchanged my email address, want to sign into forum

Comments

  • thightower
    thightower
    Community Member
    edited November 2019

    @michael_snapinn

    If I am following along correctly? That's because your forum account is not tied to your subscription in any way.

    You will need to edit your account here in the forums to reflect the desired email address. At the top of the page click on your user name. This should take you to your forum general page for tracking discussions etc.

    From there click the user icon (blue) on the right that has a black downward facing arrow to it and select edit profile.

    The change email option should be on that page.

    Alternatively, you can try a direct link to the edit page. https://discussions.agilebits.com/profile/edit/michael_snapinn
    If you are unable to access the page it possible the admins have it restricted. Then you would need to contact support for assistance. Given this is a public forum please do not place email addresses here. Instead, you would submit a support ticket.
    https://support.1password.com/contact/

    Which OS are you trying to delete the trash on?

    edit: On Mac select the trash on the left-hand side and then right-click to remove the trash.

    ~thightower - moderator

  • AGAlumB
    AGAlumB
    1Password Alumni

    @michael_snapinn: Definitely reach out to us via email if you need to discuss specifics of anything even remotely sensitive, like your registered email address, as this is a public forum. But as far as just changing your email address, that's separate for this support forum and for using 1Password itself.

    As thightower mentioned, you can change your forum account information in your profile here: https://discussions.agilebits.com/profile/edit/

    And if you want to change the email address you use for your 1Password membership account, you can do so through the 1Password.com web interface: https://start.1password.com/profile

    Be sure you do not use the Master Password for protecting your actual 1Password data anywhere else. Generate a long, strong, unique password for each website, including this support forum, so all others are unaffected even if one is compromised:

    Change your passwords and make them stronger

    I hope this helps. Be sure to let me know if you have any other questions! :)

This discussion has been closed.