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please help. does customer service exist for 1 password?

lbisbing
lbisbing
Community Member
in Memberships

I signed up for a 1password account .I'm a long time single license user. I'm new to this and cannot get into my 1password online account. I'm being asked for a master key. help!!!!! I am not computer savvy and am very confused.

1Password Version: 7.4.1
Extension Version: I have no idea
OS Version: 10.14.6
Sync Type: I don't know
Referrer: forum-search:please help. I cannot get into my 1password account.

Comments

  • SecretKey
    SecretKey
    Community Member

    Hi, Lbisbing

    First I would like to state that I am not affiliated with 1Password, regarding your issue visit the link here https://support.1password.com/forgot-master-password/ for more information on how to recover your account. If you are still having issues please feel free to reply back to this post.

    Thanks!
    SecretKey

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @lbisbing! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: LTZ-63827-817

This discussion has been closed.