fast user switching disables 1password when reverting to initial user

Gilles9

There is still a problem with fast user switching
If I switch to a second user, when I come back 1password does not work with Safari
I have to disable it in Safari preferences ( extensions ) and re-enable it again

How can I completely disable 1password for the second user on y mac ?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ag_ana

Hi @Gilles9!

Where is the 1Password app for the second user currently installed? Is it in the main /Applications folder or is it inside the /Users/User2/Applications folder?

Gilles9

It is in the main Application folder, I have only one copy of 1Password
same issue on two computers

ag_ana

Thank you for the confirmation @Gilles9. I would also like to know if this happens with other browsers. Have you had the chance to test this behavior with something other than Safari? I wonder if the extensions work fine in Firefox or Chrome, for example, and if the issue is therefore with Safari specifically.

Gilles9

Only Safari

works fine with Firefox

ag_ana

@Gilles9:

Ok, so we can focus on Safari. I would like to ask you to replicate this behavior and then generate a diagnostics report from your Mac immediately afterwards. Please then email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

Looking forward to your message!

Gilles9

Never go a tcket number
message with trouble shootin report
1Password Diagnostics Report generated at November 23, 2019 at 7:20 AM
I sent other emails explaining the problem

ag_ana

@Gilles9:

It might take a few minutes to receive the confirmation email after you have sent your messages. Have you also checked your spam folder, just in case the confirmation of receipt ended up there?

Gilles9

none received in the last hour ! ?

ag_ana

@Gilles9:

I don't see any email coming from you in our system. Did you perhaps use a different email address from the one that you use on the forum?

Gilles9

I did

I'l resend one diagnostic report

ag_ana

Sounds good :+1: :)

Gilles9

I just did, with the email from this forum
if I do get a ticket I will post ( email was sent at 08:39 AM eastern time )

ag_ana

@Gilles9: thank you! I see your email now :)

We will get back to you over there as soon as possible. I will now close this discussion so we don't keep information in two different places.

ref: MVI-25352-349