fast user switching disables 1password when reverting to initial user

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Gilles9
Gilles9
Community Member

There is still a problem with fast user switching
If I switch to a second user, when I come back 1password does not work with Safari
I have to disable it in Safari preferences ( extensions ) and re-enable it again

How can I completely disable 1password for the second user on y mac ?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @Gilles9!

    Where is the 1Password app for the second user currently installed? Is it in the main /Applications folder or is it inside the /Users/User2/Applications folder?

  • Gilles9
    Gilles9
    Community Member
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    It is in the main Application folder, I have only one copy of 1Password
    same issue on two computers

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you for the confirmation @Gilles9. I would also like to know if this happens with other browsers. Have you had the chance to test this behavior with something other than Safari? I wonder if the extensions work fine in Firefox or Chrome, for example, and if the issue is therefore with Safari specifically.

  • Gilles9
    Gilles9
    Community Member
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    Only Safari

    works fine with Firefox

  • ag_ana
    ag_ana
    1Password Alumni
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    @Gilles9:

    Ok, so we can focus on Safari. I would like to ask you to replicate this behavior and then generate a diagnostics report from your Mac immediately afterwards. Please then email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • Gilles9
    Gilles9
    Community Member
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    Never go a tcket number
    message with trouble shootin report
    1Password Diagnostics Report generated at November 23, 2019 at 7:20 AM
    I sent other emails explaining the problem

  • ag_ana
    ag_ana
    1Password Alumni
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    @Gilles9:

    It might take a few minutes to receive the confirmation email after you have sent your messages. Have you also checked your spam folder, just in case the confirmation of receipt ended up there?

  • Gilles9
    Gilles9
    Community Member
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    none received in the last hour ! ?

  • ag_ana
    ag_ana
    1Password Alumni
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    @Gilles9:

    I don't see any email coming from you in our system. Did you perhaps use a different email address from the one that you use on the forum?

  • Gilles9
    Gilles9
    Community Member
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    I did

    I'l resend one diagnostic report

  • ag_ana
    ag_ana
    1Password Alumni
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    Sounds good :+1: :)

  • Gilles9
    Gilles9
    Community Member
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    I just did, with the email from this forum
    if I do get a ticket I will post ( email was sent at 08:39 AM eastern time )

  • ag_ana
    ag_ana
    1Password Alumni
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    @Gilles9: thank you! I see your email now :)

    We will get back to you over there as soon as possible. I will now close this discussion so we don't keep information in two different places.

    ref: MVI-25352-349

This discussion has been closed.