icloud sync not working on mac, but works find on iphone and ipad

whalenpatrick

hello,

I used to use dropbox to sync between my devices, but as I use dropbox less, I wanted to use iCloud.
when I choose iCloud sync, it locates that I have some data in iCloud so I chose to use that one, then I get an error message, that says fix or ignore, when I choose fix, I unselects that I want to use iCloud.

on my iPhone I chose iCloud to sync and same with my iPad, and they sync between each other no problems.
I cant seem to get my mac to sync.
any ideas?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @whalenpatrick

Could you please let us know what exactly it is that the error message says?

Ben

whalenpatrick

I’m not in front on my Mac right now.

I will post a screen shot or what the message says. Thanks

Ben

Thanks @whalenpatrick. The actual text of the message would be easier to work with, but a screenshot is okay too. :)

Ben

whalenpatrick

sounds good I will try to copy the message. I tried to connect ot my mac via teamvewier but I had forgot that I shutdown my mac last night. SMH lol it will have to wait once I get home.

thanks, for the quickly reply and hopefully a solution for the issue. :)

Ben

:+1: :)

Ben

whalenpatrick

hello, here is the error message i get.
it happens when i try to use iCloud to sync my vault. it finds iCloud data, then i get the message

Henry

Hey @whalenpatrick! :wink: Thank you for sending that screenshot over.

I see your recent email—we'll get back to you there very soon. It would be easiest for us (and probably tidiest for everyone!) if we keep our conversation to that email thread now that we'll need just a bit of under-the-hood troubleshooting, since email is our best medium for that.

AGAlumB

I'll close this so we're not having the same conversation in multiple places, and we'll continue via email.

ref: VUN-47549-473