clearing the account info on my mac so I can install a new account
My 1Password6 works fine on my Macbook but when I upgraded to 7 and launched it, it asks for my password and says it is not the right password. There is no reset on the sign-in screen but when I go to preferences and look at the account, it tells me of an old account I did on a trial basis and it will not let me delete it and add the new account I have. I deleted both the version 6 and version 7 apps and reloaded 7 only but I have the same problem and it automatically tells me that the version 7 account is that same old account. I am assuming I need to clear out something in my cache library or something so I can add the new account to the version 7 app. Please help, what I need to do.
1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: OS Mojave 10.14.6
Sync Type: Not Provided
Referrer: forum-search:clearing the account info on my mac so I can install a new account
Comments
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Hi @hhabbeshaw! Welcome to the forum!
We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.
Thank you for your patience!
ref: IWV-33374-382
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