Family Member Recovery

Karnage
Karnage
Community Member
in Families

We have a family account. I am the admin. My daughter lost her Secret Key so I did a recovery.
1. She received an email, clicked, and entered a new master pw
2. I continued the recovery from my account
3. My daughter goes to log in with her new master pw
4. The browser goes to my account by default
5. When I "sign in with a different account" it prompts her for her Secret Key

She doesn't have a new secret key yet so she can't log in.

How do we get around this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Karnage! Welcome to the forum!

    After step 1, you daughter will be already logged in to her new account. Please make sure that she downloads a fresh copy of the Emergency Kit at that point, which will also include her Secret Key.

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