1Password Sync on Mac not working for Subscription

geli27
geli27
Community Member
edited December 2019 in Mac

I use it between my iPhone and Mac. iPhone works fine, and can access/save new entries on the subscription. When I access it via the mac, the vaults are showing as gibberish, and have no data. I've deleted and reinstalled 1Password 7 via the App store with the same results. For reference, I'm not using the personal vault or dropbox for sync with iPhone.

1Password Version: 1Password 7 Version 7.4.1 (70401001) Mac App Store
Extension Version: Not Provided
OS Version: 10.15.1
Sync Type: 1Password Sync

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @geli27! Welcome to the forum!

    We will be happy to help you with this. I would like to ask you to generate a diagnostics report from your Mac and email it to us at support+forum@agilebits.com.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • geli27
    geli27
    Community Member

    support ID [#GZH-46539-941]

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you! I confirm that I have managed to locate your email in our systems. Someone will be with you over there as soon as possible.

    ref: GZH-46539-941

This discussion has been closed.