Cannot Change Email Address for Support Forum
When trying to change my email address for the Support Forum, after entering my password to confirm the change I receive the error message: "Usernames must be 3-20 characters and consist of letters, numbers, and underscores."
My username is shown as "Andrew Baldwin", so I guess the problem is that there's a space in my username. But I can't change my username, because the box is grayed out. Is there some way I can change my username?
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Comments
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Hi @Andrew Baldwin!
I don't think that having a space in the username is the problem. However, the forum software that we use has received some updates recently, so I am not sure if those could have anything to do with this.
I will reach out to you via personal message shortly and see if I am able to update your email address for you instead.
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For future reference, in case someone stumbles on this discussion in the future, this indeed happened because of a space in the username. We are able to get that sorted out for you, so should you find yourself in the same situation, just let us know and we will make the change for you :)
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